All returns must be pre-approved by Select for return. A “RA” (Return Authorization)number will be issued. The “RA” number must be clearly marked on the package. In addition, the package must be returned to the address provided by the customer service associate at the time of issuance of “RA”. Merchandise returned to the wrong address or without an RA number will be returned to the sender at their expense.
For items that become defective within 30 days of delivery, Select will pay all freight costs.
For defective items, over 30 days, but still within their warranty period (see warrantees), the customer will pay all shipping costs.
Please be very careful when selecting products for purchase. All product descriptions are not intended to indicate a product's fitness for any particular application, or suitability for any purpose other than which it was intended. If you are in doubt, please inquire with a customer service agent. Therefore, a 30% restocking fee will be charged to the customer, plus all shipping costs, for all products returned (with proper RA) for any reason other than defect, or Select error, within 30 days of receipt of the product(s).
Non-Authorized Returns will be subject to a 40% re-stocking fee. Any packages that are refused by the receiver will be considered as a non-authorized return and be subject to a 40% re-stocking fee plus shipping costs.
Custom made products are not returnable for reasons other than defect - No Exceptions.
Any damages or losses incurred during shipment should be reported to the Select at once. All claims for product shortage or damage must be made within 1 day of receipt of shipment by fax, telephone, or Email. It is the responsibility of the customer to inspect all merchandise for any physical abnormalities, or obvious damage within 1 day of receipt of the merchandise.
Cancellations:
If you wish to cancel, or change all or part of an order, we suggest that you call 1-866-864-3495, immediately to speak to a customer service agent. Once the order has left the warehouse, cancellations, or changes will be subject to a 30% re-stocking fee, and customer is responsible for shipping charges.
Custom Made Products: Once product is ordered, the order cannot be canceled - No Exceptions.
